Small Business, Big Growth

Creating Customer Experiences with Ryan Shantz

July 22, 2020 Boostpoint Episode 17
Small Business, Big Growth
Creating Customer Experiences with Ryan Shantz
Chapters
Small Business, Big Growth
Creating Customer Experiences with Ryan Shantz
Jul 22, 2020 Episode 17
Boostpoint

Ryan Shantz is the founder of SumoQuote based out of Calgary Canada. SumoQuoute is a SaaS tool that helps contractors create quick professional quotes. In this podcast, Ryan explains the importance of contractors focusing on the customer experience. 


Top takeaways:

-Establishing a good customer experience

-Improving closing ratios

-Considering others’ perceptions


Episode Highlights:


[00:00] Intro to Ryan’s Podcast


[05:48] Winning More Sales


[08:41] Creating an Effective Customer Experience


[14:05] Increasing Closing Ratios


[18:11] Creating Separation Between Competitors


[21:58] Traditional Business Owners Supporting Innovation


[28:03] Creating Unique Value


[31:40] Putting Yourself in Your Customer Shoes


Stand-Out Quotes:

“Customer experience, if there's one thing that I think we can all continue to focus on and all get better at is putting ourselves in our customer's shoes and trying to think about what matters to them and then engage with them more along those lines.”


“The two big leavers that I think about in sales are one intake. And so you want to find a good company, somebody you can trust to help you with that obvious. Right. So that's a big one. The second one is then just increasing the percentage of jobs that you're winning from those interests. Those are the two big ways to keep increasing revenues. 


Connect:

https://www.linkedin.com/in/ryan-shantz/

https://www.sumoquote.com/

Show Notes

Ryan Shantz is the founder of SumoQuote based out of Calgary Canada. SumoQuoute is a SaaS tool that helps contractors create quick professional quotes. In this podcast, Ryan explains the importance of contractors focusing on the customer experience. 


Top takeaways:

-Establishing a good customer experience

-Improving closing ratios

-Considering others’ perceptions


Episode Highlights:


[00:00] Intro to Ryan’s Podcast


[05:48] Winning More Sales


[08:41] Creating an Effective Customer Experience


[14:05] Increasing Closing Ratios


[18:11] Creating Separation Between Competitors


[21:58] Traditional Business Owners Supporting Innovation


[28:03] Creating Unique Value


[31:40] Putting Yourself in Your Customer Shoes


Stand-Out Quotes:

“Customer experience, if there's one thing that I think we can all continue to focus on and all get better at is putting ourselves in our customer's shoes and trying to think about what matters to them and then engage with them more along those lines.”


“The two big leavers that I think about in sales are one intake. And so you want to find a good company, somebody you can trust to help you with that obvious. Right. So that's a big one. The second one is then just increasing the percentage of jobs that you're winning from those interests. Those are the two big ways to keep increasing revenues. 


Connect:

https://www.linkedin.com/in/ryan-shantz/

https://www.sumoquote.com/